Privacy policy

Last updated: 7 January 2026

IQ Sofas operates this website and online store. IQ Sofas is a trading name of IQSofas Limited, a company registered in Great Britain (Company Number: 16797291).

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, or contact us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information

Full name
Billing and delivery address
Phone number
Email address

Payment Information

Payment card details (processed securely via our payment providers)
Transaction details

Account Information

Username and password (if you create an account)

Order Information

Items purchased
Order history
Delivery details

Technical Information

IP address
Browser type
Device information
Cookies and usage data

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Communicate with you about your purchase
Provide customer support
Prevent fraud and maintain website security
Improve our website and services
Send marketing emails (only if you opt in)

We do not sell your personal information.

3. Payments

All payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal, Klarna, or other payment gateways available at checkout.

We do not store full card details on our servers.

4. Sharing Your Information

We may share your information with:

Shopify (our e-commerce platform provider)
Payment processors
Delivery partners
IT and hosting providers

We only share data necessary to provide our services.

We may also disclose information if required by law.

5. Cookies

Our website uses cookies to:

Enable core website functionality
Improve performance
Analyse traffic
Provide relevant advertising

You can control cookie preferences through your browser settings.

6. Data Retention

We retain your personal data only as long as necessary to:

Fulfil your order
Comply with legal obligations
Resolve disputes

7. Your Rights (UK & EEA Customers)

If you are located in the UK or European Economic Area, you have the right to:

Request access to your personal data
Request correction of inaccurate data
Request deletion of your data
Object to certain types of processing
Withdraw consent (where applicable)

To exercise your rights, contact us at:
support@iqsofas.co.uk

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Data Security

We use secure systems and industry-standard measures to protect your data. However, no online system is 100% secure.

9. International Transfers

Your information may be processed outside the UK or EEA by our service providers. Where this happens, appropriate safeguards are used in accordance with data protection laws.