Returns

CHANGED YOUR MIND?

If you’ve changed your mind, you have 14 days from the day you received your order to return your order to us.

For repackaging purposes, we can only accept a return for an item that is in the original packaging in a condition suitable for resale. Any items that are used or assembled cannot be accepted for a return.

Unfortunately, we are unable to offer exchanges. If you would like to exchange your items, we ask that you follow the below steps to make a return and place a new order. Please note that delivery charges will not be reimbursed.

HOW DO I RETURN SOMETHING?

To arrange your return, Contact us and follow the instructions provided. Please note there is a collection fee of £49.99, which will be deducted from your refund.

If the item has been used and/or is no longer in a resellable condition, your request will be rejected, and we will be unable to proceed with your return.

We are unable to accept Large Item returns made with other delivery partners that we are not associated with us. Collections must be booked by IQ Sofas directly, We will arrange with one of our chosen delivery partners.

Once we receive your return, we will process your refund within 14 days. You’ll receive an automated email with the details of your refund.

Please allow an additional 3 to 5 working days for the amount to be visible in your bank/Paypal account. If you have paid by Klarna, please contact Klarna directly to discuss your refund. Further information and Klarna’s user terms you can view on Klarna.

Please note, unless otherwise stated by our team, delivery charges will not be reimbursed.

FAULTY ITEMS

We take a lot of pride in the quality of our products and service we provide to our customers. If you receive an item that isn’t up to our usual standards or are unhappy with the quality over time, you can let us know by sending your order details and attaching images of the fault.

Please provide images showing the fault, so we’re able to identify the issue.

Please note that we will review the images and must identify a manufacturing fault or damage caused by IQ Sofas (or our associated suppliers/delivery partners) before we can accept liability.

If there is a structural manufacturing fault with your order and you let us know about it: Within 14 days of delivery, you will be entitled to a full refund or replacement.You have a period of 14 calendar days from the date of delivery to inspect the item, and notify us of any aesthetic faults.

The following conditions are excluded from the aesthetic fault policy:

Faults or damage caused by misuse
Negligence
Unauthorised alterations
Minor imperfections that are within the acceptable industry standards for the product

Any aesthetic faults reported after the 14-day notification period will not be eligible for a replacement or refund. Any IQ Sofas items that have been adjusted or altered will be void from any replacement or refund being issued.

Please note, all large furniture items must be disassembled prior to collection taking place.

Your satisfaction is important to us.