Delivery

Large to XXX-Large Box Deliveries are sent via one of our 2-Man Delivery Partners.

We recommend carefully choosing a day that you can be available all day. If you are not available when the 2-Man Delivery is attempted, you will be charged the delivery charges before this can be reattempted.

What to expect from our 2-man delivery service

We know how exciting delivery day is, so here’s exactly how it works:

Step 1: We prepare your order

You will confirm your delivery date. We will notify you once your delivery has been dispatched. You will also receive an update from the chosen 2-Man Delivery Partner, so you’ll know who to expect for your delivery.

Step 2: Confirm your delivery date

Our 2-Man Delivery Partner will keep you in the loop along the way. They will need you to confirm the delivery slot with them - If you don’t confirm the delivery date, it won’t go ahead. They will provide you with a 2 to 3 hour delivery window the day prior to delivery. Please note, this can fluctuate depending on any potential disruptions or delays on the drivers’ route, so be sure that you’ve only selected a date where you can be available all day.

Step 3: We deliver to your chosen room

The team will bring your items to your room of choice, this applies to rooms between ground level and level two, where the driver has confirmed that delivery can be completed without damage to the goods or your property. Please be advised, this is at the driver’s discretion and may be dependent on the delivery location and/or the weight of the boxes. If all the rooms in your delivery address are above level three, they will usually deliver to the ground floor.

A quick note on sofa beds delivery

Due to their size and weight, our sofa beds (except Click-Clacks) can only be delivered to the ground floor. They can’t be taken upstairs or into specific rooms, so please bear this in mind when placing your order.

We offer reliable delivery on all sofa orders to ensure your furniture arrives safely and on time.

Delivery time: 3–7 working days
Delivery areas: Local delivery only In United Kingdom. Send us message for more confirmation.
Delivery service: Ground floor delivery is Free.
Our team will contact you after purchase to confirm delivery details

Important things to know about our two-man delivery:

On the day

You’ll get a 3-hour time slot in advance.

Then, a heads-up 30-60 minutes before the driver arrives.

If you are not available on your chosen delivery day, you will be charged a redelivery fee, unless 2 working days notice is provided. This fee will be applicable to your order.

Please be available all day

Delivery slots can vary slightly, so please make sure someone is available all day, even after your 3-hour window has been provided.

Parking, pathways & protection

Please make sure there’s space nearby for the van to park safely.

Clear a path to the room of choice and protect any flooring or furnishings to prevent damage.

If there’s a problem…

Let the drivers know straight away if there are any issues, or report to us within 24 hours of delivery.

What’s not included in this service

Unpacking or package recycling - Please dispose of the packaging carefully. Returns must be sent in the original packaging, so thoroughly check your item before throwing it away.

We don’t offer assembly services - If you hire a third-party service, or asked a delivery drivers that’s at your own risk, and we can’t cover any costs if something goes wrong.

Islands, Northern Ireland & other remote areas

Unfortunately, we cannot offer Delivery to Islands or Northern Ireland.

If you choose to forward your parcel to another country using your own courier, we can’t take responsibility for any issues after it has reached your UK delivery address.